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CONTACT General Hospital Steve Chambers Lynn Van der Veer 11121 Gambrill Park Road Frederick, MD 21702 301-293-4192  This information was accurate at the time of publication. © 2006 |
| About the Hospital |
A Tradition of Quality
When it comes to choosing a hospital, one thing is clear: quality counts. And long tradition of providing medical care in a comfortable and convenient environment means peace of mind for the thousands of patients that are cared for by the doctors and nurses at General Hospital each year.
As a designated tertiary care academic institution, the hospital provides physicians and patients with the latest in technological innovations for diagnosis and treatment of the most acute clinical conditions. The emergency department is a certified Level-I Trauma Center and sees approximately 45,000 patients annually. More than 13,000 patients are admitted to the hospital each year.
Since July 1997, General Hospital has been jointly owned and operated by a partnership between State University and Universal Health Services, Inc., of King of Prussia, Pennsylvania, the nation's third largest hospital management company. The hospital is accredited by the Joint Commission on the Accreditation of Health Care Organizations and licensed by the state Regulatory Affairs Department.
Mission
Central to the hospital's mission is its commitment to excellence in serving patients - from providing an aesthetically pleasing environment, to ensuring quality in medical care. Every employee receives service excellence training and personally pledges to put our patients' needs first.
You'll notice when you enter our front door, that we take pride in providing a safe and secure environment for our patients. Every patient is entitled to privacy during their stay at the hospital and continued confidentiality about all medical information.
Principles
We are committed to providing healthcare services that patients recommend to families and friends, physicians prefer for their patients, purchasers select for their clients, employees are proud of, and investors seek for long-term results. We will realize this vision through our commitment to the following principles:
- Service Excellence - We will provide timely, professional, effective and efficient service to all of our customer groups.
- Continuous Improvement in Measurable Ways - We will identify the key needs of our customers, assess how well we meet those needs, continuously improve our services, and measure our progress.
- Employee Development - We understand that the professionalism and drive of our people are the most important factors in the quality of the service GWUH provides. We will hire talented people, increase their skills through training and experience, and provide opportunities for personal and professional growth within the company.
- Ethical and Fair Treatment of All - We are committed to forming relationships of fairness and trust with our patients, purchasers of our services, and our employees. We will conduct our business according to the highest ethical standards.
- Teamwork - We will work together to provide ever-improving customer service. This team approach to our work will supersede traditional departmental organization and create a true customer focus. People at all levels of the organization will participate in decision-making and process improvement.
- Compassion - We will never lose sight of the fact that we provide care and comfort to people in need. The patients and families that rely upon us are fellow human beings and they will receive respectful and dignified treatment from all of our people at all times.
- Innovation in Service Delivery - We will invest in the development of new and better ways of delivering our services.
- Education and Research - We will work in partnership with The George Washington University Medical Center in pursuit of knowledge and the understanding of the scientific basis for disease, disease prevention and health promotion in the communities we serve.
Note: The information on this website is provided as general health guidelines and may not be applicable to your particular health condition. Your individual health status and any required medical treatments can only be properly addressed by a professional healthcare provider of your choice. Remember: There is no adequate substitution for a personal consultation with your physician. Neither General Hospital, or any of their affiliates, nor any contributors shall have any liability for the content or any errors or omissions in the information provided by this website.
The information, content and artwork provided by this website is intended for non-commercial use by the reader. The reader is permitted to make one copy of the information displayed for his/her own non-commercial use. The making of additional copies is prohibited.
Copyright © 2000 General Hospital. All rights reserved.
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